Customers who purchased Synergy Restaurant gift cards were notified by Costco that those gift cards were now invalid.
The gift cards were sold at Costco stores between Oct. 27, 2025, and Jan. 26, 2026, according to a company letter.
“Unfortunately we were recently notified by the Synergy Restaurant Gift Cards/Synergy World they would be ceasing operations effective Jan. 31,” the letter stated. “If after this date you are unable to use the remaining card balance, please return them to your local Costco for a refund.”
Here’s how Costco members who purchased a Synergy Restaurant gift card can get their refund.
Customers who are unable to use their remaining balance are encouraged to return the cards to Costco for a refund.
Synergy’s gift cards were part of a multi-merchant network that allowed customers to buy cards redeemable at a variety of restaurants. According to information from Synergy World’s website, the cards were sold at warehouse clubs and online in California, Arizona, New Mexico, Nevada, Colorado and Texas.
The company has a notice on its website regarding the end of the gift cards.
“It is with a heavy heart that Synergy World has made the difficult decision to discontinue the Synergy Restaurant Gift Card Program,” according to the notice. “We fully recognize and sincerely regret the impact this decision has had on our cardholders and the many local restaurants.”
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